We want you to be satisfied with your purchase. If something is not right, you may return eligible items under the terms below.
Your 30-Day Return Window
You may return most items within 30 calendar days of the delivery date. The delivery date is the date the carrier marks the package as delivered, as shown in your tracking information.
Conditions for Return
To be eligible for a return, the item must be:
- Unused and in the same condition in which you received it;
- In its original packaging, with all accessories, inserts, and protective materials included;
- Accompanied by proof of purchase (order number or packing slip).
Quality-Related Returns
If your item arrived damaged, defective, or materially different from what was described on our website, please contact us within 7 days of delivery at info@hobonichitechos.sbs. Include your order number and photographs of the issue. We will arrange a replacement or a full refund, and we will cover all return shipping costs in these cases.
How to Start a Return
Email us at info@hobonichitechos.sbs with your order number and the reason for the return. We will respond within 2 business days with a prepaid return label and instructions. Please do not send items back without contacting us first; returns sent without prior authorization may be refused.
Return Shipping
Return shipping is free. We provide a prepaid label. There is no restocking fee, no processing fee, and no deduction from your refund for return shipping.
Return Address
Hobonichi Techo Returns
4310 Kissena Blvd Apt 8M
Flushing, NY 11355
United States
Refund Processing
Once your returned item arrives at our facility, our team inspects it within 1–2 business days to confirm it meets the return conditions. After inspection is complete, we initiate the refund. You will receive an email confirming that the refund has been issued.
Please allow 7–10 business days for the refund to appear on your original payment method. This timeframe is set by your bank or card issuer, not by us. If more than 10 business days have passed and you have not seen the refund, contact your payment provider first, then reach out to us at info@hobonichitechos.sbs.
Items That Cannot Be Returned
For hygiene and safety reasons, the following items are not eligible for return: opened consumable products and personalized or custom-made items. If you are unsure whether your item falls into one of these categories, contact us before purchasing.