Welcome to the Hobonichi Techo FAQ. Below are answers to the questions we receive most often. If you cannot find what you need here, please contact us at info@hobonichitechos.sbs.
Ordering & Shipping
Q: Do you ship worldwide?
A: No. We currently ship within the United States only. We do not ship to Canada or other international destinations at this time.
Q: Do you offer free shipping?
A: Yes. Shipping is free for all orders shipped within the United States. There is no minimum purchase requirement. The price you see at checkout is the total price you pay for the product plus shipping.
Q: How long will it take for my order to arrive?
A: Orders are processed within 1–2 business days (Monday–Friday, excluding U.S. federal holidays). Once shipped, delivery within the United States typically takes 3–5 business days. Delivery times are estimates provided by the carrier and are not guaranteed. Remote areas or periods of high carrier volume may experience additional delays.
Q: Can I track my order?
A: Yes. Once your order ships, you will receive a shipping confirmation email with a tracking number and a link to monitor your package.
Q: Which payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal. All transactions are processed in US Dollars (USD).
Q: Can I change my shipping address after placing an order?
A: Please contact us immediately at info@hobonichitechos.sbs. We cannot guarantee changes once an order has entered processing. If a package is returned to us because of an incorrect or undeliverable address, we will contact you to arrange reshipment; additional shipping charges may apply.
Returns, Refunds & Guarantee
Q: What is your return policy?
A: You may return most items within 30 calendar days of the delivery date. To be eligible, the item must be unused, in its original packaging, and accompanied by proof of purchase. If your item arrived damaged, defective, or materially different from what was described, please contact us within 7 days of delivery. We will arrange a replacement or full refund and cover return shipping in those cases.
Q: How do I start a return?
A: Email us at info@hobonichitechos.sbs with your order number and the reason for the return. We will respond within 2 business days with a prepaid return label and instructions. Please do not send items back without contacting us first; returns sent without prior authorization may be refused.
Q: Do I have to pay for return shipping?
A: No. Return shipping is free. We provide a prepaid label. There is no restocking fee and no deduction from your refund for return shipping.
Q: Where do I send returns?
A:
Hobonichi Techo Returns
4310 Kissena Blvd Apt 8M
Flushing, NY 11355
United States
Q: How long does it take to get my refund?
A: Once your return arrives, we inspect it within 1–2 business days. After inspection is complete, we initiate the refund to your original payment method. Please allow 7–10 business days for the refund to appear on your card or PayPal account. This timeframe is set by your bank or payment provider, not by us. If more than 10 business days have passed, contact your payment provider first, then reach out to us at info@hobonichitechos.sbs.
Q: Are there any items that cannot be returned?
A: For hygiene and safety reasons, opened consumable products and personalized or custom-made items are not eligible for return. If you are unsure whether your item falls into one of these categories, please contact us before purchasing.
Product & Quality
Q: What does your store carry?
A: We specialize in Hobonichi Techo planners, covers, and accessories, including the Original (A6), Cousin (A5), Weeks, and related refillable note sets. We stock current-year editions and, when available, select limited designs.
Q: Where are your products made?
A: Hobonichi Techo products are manufactured in Japan by Hobonichi Co., Ltd. Minor variations in color, texture, and packaging may occur between production runs. Such variations are not defects.
Q: Do you have a physical store?
A: No. We are an independent online store based in Flushing, New York. Our business is conducted entirely online. Our address is used for contact and returns processing only.
Customer Support
Q: How can I contact customer support?
A: You can reach us in the following ways:
- Email: info@hobonichitechos.sbs
- Phone: +1 (917) 655-9915
- Hours: Monday–Friday, 9:00 AM – 6:00 PM Eastern Time
- Address:
Hobonichi Techo
4310 Kissena Blvd Apt 8M
Flushing, NY 11355
United States
Q: How quickly do you respond to inquiries?
A: We aim to respond to all email inquiries within 1 business day, and always within 2 business days. If you reach our voicemail during business hours, please leave your order number and a brief message, and we will call you back.
Q: What should I include in my message?
A: To help us assist you quickly, please include your order number (if you have one), the email address used for the order, and a clear description of your question or issue. For damaged or incorrect items, photographs are very helpful.